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Why do I still get pop-up ads after I scanned and removed the infected files? |
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Question:
Why do I still get pop-up ads after I scanned and removed the infected files?
Solution:
Have you purchased XoftSpySE to get your registration information? Please click on the following link if you would like to order XoftSpySE: http://www.downloadatoz.com/xoftspyse/buynow.html.
Our software detects and removes Spyware, Adware, Malware, Trojans, Hijackers, and spy popups. These parasites are constantly changing and we do our best to update our database on a regular basis to keep up with the ongoing threats. Occasionally, our software is unable to remove certain pop-ups as the vendor of the Spyware has recently changed its properties and variants to elude us.
Our Technical Support Team can help you remove the spyware by reviewing your computer logs. We appreciate the submission of your logs as this information from customers assists us in keeping abreast of spyware activity. Our Technical Support Team uses your logs to identify the characteristics of the pop-ups / spyware with which you are having problems with, and is able to send you a solution to address the issue, if our product alone has been unable to remove it.
If you have purchased XoftSpySE, please send your XoftSpySE log to our technical team to analyze and review by doing the following:
- Ensure you are connected to the Internet
- Open XoftSpySE program
- Click Backup List on the XoftSpySE Menu
- Click Email Log File
- Click on the latest XoftSpySE log
- Type in all the details of your issue
- Send the email
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Please note:
If you are unable to send an email of your computer logs and details of your problem after going through the steps above, then please do the following:
- Open XoftSpySE program and select Backup List on the left menu.
- Click on the Logs button.
- Right Click on the latest XoftSpySE log and then click Send To > Desktop (create shortcut)
- Log into your regular email account, type in all the details of your problem, attach your XoftSpySE log from your desktop (labeled Shortcut to XoftSpySE log) and send the email to ad.post@gmail.com .
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