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Another program found spyware Not Detected by XoftSpySE |
Question:
Another spyware program found items that yours did not detect. Why?
Solution:
Although we are able to remove the majority of spyware and malware intrusions, like all anti-spyware developers, we are continually challenged to create new applications to keep pace with the variants of known spyware that spyware creators develop. We appreciate the submission of your logs as this information from customers assists us in keeping abreast of spyware activity. Our Technical Support Team uses your logs to identify the characteristics of the spyware with which you are dealing, and is able to send you a solution to address that particular spyware if our product alone has been unable to remove it.
If you have purchased XoftSpySE, to help us better assist you, please send your computer logs to our technical team to analyze and review by doing the following:
- Ensure you are connected to the Internet
- Open XoftSpySE program
- Click Backup List on the XoftSpySE Menu
- Click Email Log File
- Click on the latest XoftSpySE log
- Type in all the details of your issue
- Send the email
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Please note:
If you are unable to send an email of your computer logs and details of your problem after going through the steps above, then please do the following:
- Open XoftSpySE program and select Backup List on the left menu.
- Click on the Logs button.
- Right Click on the latest XoftSpySE log and then click Send To > Desktop (create shortcut)
- Log into your regular email account, type in all the details of your problem, attach your XoftSpySE log from your desktop (labeled Shortcut to XoftSpySE log) and send the email to ad.post@gmail.com
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