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 Frequently asked Questions - Xilisoft DVD to Zune Converter
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Q: After I load my DVD into the program, I can only see the titles of it. How can I see the chapters in each title of the DVD?
A: Please click the button between “Title” and the red one, “Start Ripping”. It will show or hide the chapters of your DVD.
Q: How can I get the subtitle of the DVD which I want in the final output file?
A: Before you start ripping, please check the “Subtitle” box, which can be found on the top. It will show all the subtitles that your DVD has. You can select one of them you like for ripping.
Q: After the conversion is done, I found that it is not in the correct audio track I want. What I want is French, but I get English. How to correct it?
A: In the “Audio” box, all the audio tracks can be found. Please select the one you want before you start ripping.
Q: How can I modify the settings on the right panel of the interface for my conversion job? Should I just use the values which the program has offered or should I enter a number which I want directly? But after I click “Start Ripping”, all the options I modified will return to the default ones. Why?
A: Before you modify anything, you must highlight the item of your DVD, chapter or title which you want to rip in the program. Besides the values we have offered, you can simply enter a number you want for the conversion for most output formats, such as video and audio bit rate, frame rate, and video size, etc. But sometimes, it would be limited by output format as well as some other conditions.
Q: I just want a clip/segment of my DVD. Is it possible?
A: Yes. You need set "Start Time" and "Duration" to get the clip you want. First of all, you should highlight the tile of your DVD, which includes the main episodes of the movie. And then enter correct values for "Start Time" and "Duration", which can be found on the right. Panel of the interface For example, if you want a 3-minute-clip from the 10 minutes of the whole movie, please enter "00:10:00" for "Start Time" and "00:03:00" for duration.
Q: When I try to convert my DVD to WMV format, or other PPC options, the program simply and quickly shows “Complete” for the conversion. But the output files are only in a few KB, apparently not playable. Why?
A: please check the version of your Windows Media Player. If it is not V10.0, please get it upgraded from www.microsoft.com . It is free.
Q: After my DVD is ripped, I get a quite low/high volume. Is it possible to raise/lower it?
A: Please open “Settings-Preference”, in the “DVD (Global)” card, you will find the option for “Volume”. The default value is 3. You can enter a smaller or larger number for it. If you can not be sure what a proper number is, our software can help you detect it. Please click the “Detect” button on its right. Our software will then begin to test the volume value of your DVD. The longer you wait the more accurate number you will get. During the detecting process, you can get the number that our software gets saved automatically by clicking “Save and Close”.
After the conversion is done, I click “Open” to find the output files. But I get a sub-folder named in the Album of my DVD and the output files are in it. Is it possible to avoid it?
I just want to find my output files directly in the output folder I set.
A: If you do not like it, please open “Settings-Preference”. In the “General” card, please cancel the options for “Create chapter folder in the output folder” and “Create album folder in the output folder”. After that, you will be able to find the output files directly in the output folder.
Q: How to rip my DVD into one file?
A: After your DVD is loaded into the program, please highlight the title of your DVD which contains the main episodes of the movie and then run "File-Rip Selected" to get it ripped. If you did not change "Split" option whose "Infinite" is the default option, you should be able to get one single file for the entire DVD.
Q:What do I need to do so that I can import the files into the Zune device? I have completed the conversion job, but I do not know how to put the files into device.
A: You need install Zune software to get it done. It is a program which can be found on the Zune CD, the disk that is offered following the purchase of Zune. It will take a few minutes to install. Not only can it help you sync the files, video, audio and pictures, into the zune device, but also it can be used as a playback program for those audio files.
Q: After the conversion is done, I do not like the audio quality of the output files. I know that enlarging bit rate setting will get better quality. But what is the largest value for audio bit rate that Zune will afford?
A: According to our test, Zune device can support larger bit rate for audio. No matter what format you are using, mp3, m4a or wma, setting audio bit rate as 320 kbps is OK. We recommend 320 as the best value for bit rate since higher bit rate setting would cause a larger file size simultaneously.
On the right panel of the main interface, you will find bit rate setting for audio. You can just simply enter 320 into the field after the file in the program is highlighted. As far as the sample rate is concerned, you can set it as 48000.
Q: What are the optimized settings to my Zune device so that I can get best Video Quality?
A: Generally speaking, output quality is mainly decided by Video Size (Resolution) setting and Bit Rate value. For both the WMV and MP4 output of our program, we provide two proper Video Size values: 320x240 and 640x480. If you want to get an output files in better quality, please choose 640x480. About Bit Rate setting, the default value provided in our program is 1200. It should be OK. If you like, a larger bit rate value will also be afforded.
Q: Your program provides two video formats for Zune, WMV and MP4. Which one is better? I'd like to get fantastic video quality on my Zune.
A: It is hard to say which the better one is. But according to our test, under the same configurations, including same Video Size and Bit Rate, WMV would be a little better. But MP4 would provide a smaller output file size while it keeps sound quality simultaneously.
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