Frequently Asked Questions (FAQ)
 General Questions
Registration and Usage
About burning and usage
General Questions
1. What operating system does this program require?
Windows 2000 with PowerPoint 2003 or Windows XP/Vista with Powerpoint 2003/2007.
2. What's the difference between trial version and registered version?
We provide Free Trial of every product with No Functional limitations! Trial version limitation: Watermark on output.If you find it helpful and want to use it without any limitation, you must order the full version.
3. What's TV standard?
TV standard is the video standard used in a country. It includes PAL/SECAM and NTSC. North America, Korea and Japan use NTSC. Most of other countries use PAL.
4. What's the difference between Personal License, Business License and Site License ?
The Personal License is used only for personal purposes. Most users buy Personal Licenses. The Business License is used for business purposes. Both of then are only allowed to be used on one computer. The Site License gives the legal ability to produce copies of a piece of software for a given location. This is granted by our company (for a fee) to a location that needs many copies of a particular piece of software. There are no function differences among the three.
5. Can I upgrade my program for free?
Certainly, you can get free upgrades as our registered user. You can go to " My Order" section in the Online Support System, click the " resend " button, you will see all the relevant upgrade information immediately. But if there are major improvement and many new-added features (Say from V1.0 to V2.0), a little upgrading fee would be required.
Registration and Usage
6. What are differences between the Auto Play Mode and the Manual Play Mode?
In the Auto Play Mode, you can adjust the duration of every slide by clicking the "Increase the duration of the selected slide" button and the "Decrease the duration of the selected slide" button .You can import the audio files you like as background music. You can also preview it on full screen by clicking the "Preview the selected slide on full screen? button where can preview it and adjust the duration of every slide at the same time to be better coordinated to the sequences of the background music you just added or have your narration recorded. The result would be fascinated.
In the Manual Play Mode, you can insert the audio file and have narration recorded to every specific slide. You can view the converted file on PC with Window Media Player (9.0 or above) and Power DVD, and navigate it by pressing "Enter" and "Space" on keyboard. You could also view it on you home DVD Player by using the remote control for navigation.
7. Why can't I use the "Decrease the duration of the selected slide" button? Sometime it is dim.
Our program doesn't support decreasing the original durations of slides. Only when you increase the original durations, then you can use this function to decrease it.
8. Why the animations in my original PPT file are still when converted?
It may due to the animations inserted in the PPT file are as GIF/TIF/TIFF format which isn't so well supported in this version. Please convert them into some kind of video format, and then see how it goes. Our future version will support all those formats; your patience would be greatly appreciated.
9. Why the original timings of the PPT file is totally off when converted?
That kind of situation happens very rarely, so it's hard to find out which factor might lead to it. In this case, you must send us the original PPT for further check.
10. Why the audio file in the original PPT file can't be converted?
We strongly recommend you to upgrade the Window Media Player to V9.0 or above, DirectX 8.1 or above. Our program supports most audio files which you inserted in your PowerPoint file as background music, and the sound of the video files. If you mean some sound effects in PowerPoint file like when word floating in or out, our program doesn't support that kind of sound so far.
About burning and usage
11. Why would some of the converted files be interrupted for a sudden or some slides are just skipped over when exhibit on Window Media Player?
We strongly recommend you to upgrade the Window Media Player to V9.0 or above?DirectX8.1 or above.
12. Why can't I select MPEG as the output format and then choose16:9 as the TV Screen Aspect Ratio? And why the Mpeg file produced by this program can't be burned?
There is no difference between 4:3 or 16:9 , you can just drag the window of DVD Playback Software to a suitable size as you like . You can view the converted PPT files on PC or burn them to DVD format and play it on home DVD player.
13. When I play my writable disc on my DVD player, the menu music is playing intermittently. How could I solve it?
The disc you burnt must be MiniDVD which read speed is lower than regular DVD. There is another possibility that the quality of the disk you used isn't good enough.
14. Why can't I play the burnt MiniDVD on home DVD Player?
If you use a regular burner and a regular CD disc, what you get will be a MiniDVD, which can be played with no problem on your computer with Playback Software. But some DVD players don't support MiniDVDs. You need to check the manual of your player to see if it supports MiniDVD. You can always play MiniDVDs on your computer with playback software like PowerDVD or WinDVD. If you use a DVD disc and a DVD burner, what you burnt will be regular DVDs that can be played on most of DVD players.
15. What Can I do if I fail to burn DVD?
In most cases, our built-in burning program supports the most of burners. If the system suggests you use the external burning program to burn your PPT file. You can follow the instruction below and see how it goes:
At the first screen, you must have specified a folder as the "DVD Output Folder". Open the nominated folder and you will find two folders there: VIDEO_TS and AUDIO_TS (after the conversion is completed). Play the files in VIDEO_TS folder on PowerDVD to see if it works. If so, open NERO-file-new-DVD-DVD video and you will see the two similar folders created by NERO and you may just copy the files in each folder to the NERO-created corresponding folders and burn. We recommend you use the lowest write speed.
16. What can I do if my home DVD Player can't recognize the DVD I just burnt?
We recommend you use DVD-R disc which would be better compatible.
Also, please note that there are some model DVD players of certain brand do not support DVD+RW and DVD-RW, which means that all discs burnt by a PC burner cannot be played on them.
17. What can I do if I fail to convert my PPT file?
Please send us the log file which is under the program installation folder (Usually, the path is C:\program files\PPT2DVD by default.) so we can better understand your problem.
Note: You can contact us with any question. Also welcome to feel free to send a e-mail to  .We will reply to you as soon as possible.
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