SightMax

SightMax - a server-based solution for real-time chat & site monitoring SightMax is a server-based solution for real-time chat & site monitoring giving your business unprecedented control over cost, scalability and security

With SightMax, there are no recurring monthly fees - purchase the number of agent licenses you need and you're done. You may add additional agents at any time, making SightMax infinitely expandable.

Visitors do NOT need to install Java or download an Active-X component in order to chat with a SightMax agent. Our HTML client ensures that SightMax will operate on all computers, making the chat process as easy as possible for your customers.

Use SightMax on any number of websites on your network with no additional fees! Whether you have one site on your network or 1000, there's never an additional fee to use SightMax on some or all of your sites. You have the ability to assign agents, administrators and managers per site.

Definable chat queues with the ability to assign individual agents to each queue. You may also assign a Manager to oversee each group. For example, designate a different queue for Sales, Support, etc. Finally you can ensure that your customers get the right help from the right people at the right time.

The visitor chat interface is fully customizable. Add your company logo, change the colors, the text, even the layout. Taking it a step further, the visitor chat interface can be customized for every site that you have setup. Customizable chat icons ("tags") can be placed on your web pages to allow people to easily initiate a chat with an agent in the queue that they need. You can also place these icons ("tags") in your email and other offline pages. For example, you can add the chat icon to the tagline in your email.

View live visitors as they browse your website. Get valuable information such as, what page they are viewing, what browser type they are using, IP address/host name, visitor time on site and screen resolution. You can even view where the visitor was referred from such as a keyword Google ad or other website. Additionally, you can monitor all live chats on your website as they are occurring.

We take live chat a step further with our conference training "coaching" mode. Trainees can be monitored and coached through chats by experienced agents during a chat session. Additionally, multiple agents can join into a chat with a customer. This is great for bringing a supervisor in to close your sale or assist in support. Transfer chats at the click of a mouse to the properly skilled representatives.

Dynamically assign calls to agents by queue (Sales, Support, etc.), transfer chats, conference and more. Agents have the ability to 'escalate' sessions or invite another agent to join in.

Our built-in spell checking feature automatically "spell checks" agent phrases before being sent to the customer, eliminating embarrassing mistakes that are a reflection of your company. "Spell check" even allows you to add your own words to a built-in, personal, custom dictionary.

Agents can view each page that visitors are currently browsing in real-time. This is invaluable when a customer has a question about a particular page's contents and is extremely useful if you want to guide a customer through a feature tour demo.

With agent IM, SightMax Agents can send instant messages to other SightMax agents whether they are logged in at home, across the office or from anywhere in the world! SightMax consolidates your inner office communication and web chatting into one simple package.

Be "pro-active", while customers are browsing your site and invite them to chat; great for "closing" the deal. When an agent invites a user, an invite graphic will appear on the visitor's screen. The invite graphic is fully customizable to fit your needs. For example, you can create an invite graphic that advertises a special offer, discount or just the option to let the visitor speak to a sales representative.

Agents have the choice of either sending system defined canned responses (Setup and only editable by the System Admin) or creating their own personalized responses. Canned responses are great for sending greeting messages to your customer or any other commonly used phrases. For example, you can create a canned response with basic pricing info, saving you the time of typing it

Agents can define a list of commonly viewed pages within their website and automatically "Push" customers to those pages. For example, an agent could "push" a customer to a specific knowledge base article or a page explaining a feature they want to know more about. You have the option to save every pushed url for later use, saving you a great deal of time.

Written in .NET, SightMax utilizes a Microsoft SQL database (MSDE 2000 bundled free) where all visitor and chat history is stored. You can easily look up past visitor navigation and chat history, in fact, when a repeat visitor returns to your site, the previous chat transcript is a mouse click away providing instant and concise visitor profiling.

Server Side Requirements: