customer service delivery

The Service Level Management process, according to ITIL, is the primary interface between the customer and the IT department.

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Configuration Management is often considered to be the process that is central to all the ITIL processes (both Service Delivery and Service Support).

IT Service Continuity Management (ITSCM) is the most "newsworthy" process. Unfortunately there are far too many instances where organizations cease to exist on the basis of poor Service Continuity Managment.

The Service Desk Function is the only FUNCTION defined in the ITIL Framework The function is the "face" of the IT department.

The ultimate ITIL Service Level Management toolkit. The process toolkit will save you time and money.

This comprehensive IT Service Management toolkit provides a baseline set of proven, tactical deliverables for IT professionals, including essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organizatio

This comprehensive IT Service Management toolkit provides a baseline set of proven, tactical deliverables for IT professionals, including essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organizatio

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Capacity Management is very much a future focused process. Covering not only the traditional Resource Capacity, the process also defines the need to monitor and manage Service and Business Capacity Management.

Availability Management gives us the opportunity to focus our attention on the measurement and management of all components that are used to deliver a "service" to an end-user.

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3GP, a new standard for creation, delivery and playback multimedia over 3rd generation networks, are commonly mobile phone video file formats supported by most 3G capable mobile phones. Sometimes you ...

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