Q: The AutoSave dialog does not come up when I expect it to. Why?
A: There are several reasons why AutoSave may not work. This simple troubleshooter will help you to determine the cause of the problem and it will tell you how to fix it.
1. First check Common RoboForm troubleshooter.
Then check the AutoSave-specific items below.
2. Submitted form contains no Password fields. Entering into most online account requires filling a password field that appears as "****" (stars). However in rare cases the login information contains no password fields.
If you need to save such login info to a Passcard, use manual save to Passcards: fill in the login info and click the "Save" button on the RoboForm toolbar or select "Save Forms" from the IE context menu.
3. The login info from the submitted form is already saved to one of existing Passcards.
4. Form has too many fields. If the submitted form has 6 or more text fields, AutoSave will not be offered. Click Save button in toolbar to activate Save Forms manually.
5. AutoSave may be off or you may have played with options and set them to values that prevent AutoSave from working. Set all options to their default values by opening the Options dialog (select RoboForm. Options) and clicking "Set Defaults" button.
6. You may have created a blocking Passcard for this web site. Once the blocking Passcard (it has "-Blocked-" in its name) is created, AutoSave will not come up on all pages of this web site. Remove the Blocking Passcard: go to this web site, click "Save", then click "Unblock".
Q: How can I disable AutoSave just for one web site?
A: If you do not want AutoSave to pop up on any pages of a particular site, click Cancel in Save Forms dialog and select the Do not AutoSave at This site. This will create a Blocking Passcard, its name will have "-Blocked-" after the web site name. To unblock AutoSave for a web site, go to this site, click Save and then click the Unblock link.
Q: How can I permanently disable AutoSave for all web sites?
A: If you want RoboForm not to pop up the AutoSave dialog then click the Cancel button pulldown in the Save Forms dialog and select Do Not AutoSave at All sites. To re-enable AutoSave, click the "Save" button, then click the "Enable AutoSave" link. You can also turn AutoSave on and off in RoboForm -> Options -> AutoSave.
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