Q: I forgot my Master Password. Can I recover it?
A: You cannot. The whole point of Passcard and Identity security is that only the person who knows the Master Password can use Passcards and Identities protected by this password.
If you forgot your Master Password (or if you do not remember creating one but RoboForm requests it from time to time) then the only course of action is to remove all Passcards and Identities protected by Master Password and then remove Master Password itself.
In "Options -> Security" click "Set Master Password, Mass Protect/Unprotect" button, click "I forgot it!" button and follow the instructions.
Q: If somebody steals my RoboForm Passcard files, can they get into my accounts?
A: If you password-protect all sensitive Passcards and Identities and then it will be very difficult. Specifically, all password-protected Passcards and Identities are stored in files that are encrypted by your Master Password using AES, BlowFish or 3DES. So a person who stole your computer or password files, will have to break these encryption algorithms in order to get your passwords from Passcards.
As long as you observe these rules, it should be very hard to use the stolen info:
* Password-protect all sensitive Passcards and Identities. Anyone can see and use Passcard or Identity that is not password-protected.
* Make your Master Password long enough and un-obvious enough, so that it cannot be defeated by a simple dictionary attack. Do not use any words or names from any widely used languages, make your Master Password at least 10 characters long.
* Use AES, BlowFish, or RC6 for encryption, they are harder to break than other algorithms.
Q: I entered Master Password and now RF opens all password-protected Passcards not asking for MP?
A: After you enter Master Password it is cached in memory, so that you do not have to enter it all the time. You can tell RoboForm to "forget" the cached password by clicking the Logoff button (see below). Or you can tell RoboForm to Auto-Forget Master Password after a period of inactivity in Options -> Security.
Q: Why Robot icon wears sunglasses from time to time?
A: When you entered Master Password and RoboForm has it cached in memory, RoboForm TaskBar icon and RoboForm Toolbar icon will turn into a stylized Robot with sunglasses. Robot with Sunglasses shows that you are logged in to RoboForm and you do not need to enter Master Password anymore. Robot without Sunglasses means that you are logged out from RoboForm and when you need to open protected Passcard or Identity, Master Password will be requested.
Q: How can I make sure that nobody can use my Passcards when I need to step out?
A: Make RoboForm forget the cached Master Password by clicking Logoff on the toolbar. You may also use Auto-Logoff option that makes RoboForm purge the cached Master Password after a period of inactivity.
When the "Logoff" button is enabled, it means that RoboForm has your Master Password cached in memory. When this button is disabled then RoboForm has no passwords cached.
Q: How are my Identities and Passcards encrypted?
A: Your Identities and Passcards are encrypted using AES, BlowFish, RC6 or 3DES algorithm and the encryption / decryption key is generated from the Master Password. This encryption method makes your data very secure and even if hackers come into possession of your Identity and Passcard files, they will have to crack one of these encryption algorithm without knowing the key which is considered impossible. By default AES encryption is used.
Q: How do I tell RoboForm not to password-protect all my new Passcards?
A: Open the Options dialog, go to Security tab and un-check "Password-Protect New Passcards". Then RoboForm will not offer to password-protect newly saved Passcards.
Q: I need no password protection for my Identities and Passcards. How do I get rid of Master Password?
A: You need to get rid of Master Password completely:
- Tell RoboForm not to password-protect new Passcards and Identities.
- If you have already created a number of password-protected Passcards and/or Identities, you can remove password protection from them by going to RoboForm -> Options -> Security, clicking "Set Master Password, Mass Protect/Unprotect", checking the "Remove Master Password" option and clicking OK.
- If you forgot your Master Password then click "I forgot it!" button in the Set/Remove Master Password dialog.
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