Q: Filling Forms from Identities or Passcards does not work as expected. Why?
A: There are several reasons why form filling may not work as expected. This simple troubleshooter will help you to determine the cause of the problem and how to fix it.
1. First check Common RoboForm troubleshooter.
Then check the form filling items below.
2. You are trying to fill (save) a Flash form, Java form or other non-HTML form. RoboForm only fills HTML forms and Basic Authentication forms, not Flash or Java forms. You can check which the form is by right-clicking it. Flash objects have a specific Flash context menu.
3. If you are filling form from Passcard and some fields are not filled, this may be caused by changes in this web page. Resave the Passcard for this form and then it will fill OK. The best way to resave login Passcard is to ALT + CLICK the login button on web page or press SHIFT + ENTER in the password field.
4. Make sure that you fill non-empty fields too, because some selection fields are always considered non-empty. Turn off the "Fill Empty Fields Only" option in form filling mini-dialog and/or in Fill Forms dialog.
5. If robo-filling would not change any field values on the form then RoboForm does not fill forms and issues a warning.
6. If encoding of web page is not set correctly then RoboForm cannot read the page. If the letters on the page are not intelligible to you because of wrong encoding then RoboForm cannot read them either.
7. Your data in Identity may have become incorrect. Open Identity in Identity Editor and verify that data is correct.
Q: I filled in some fields manually and RoboForm fills them in again. How can I avoid this?
A: There are two ways:
* Fill Empty Fields Only option: In form filling mini-dialog or AutoFill dialog check option "Fill Empty Fields Only" and RoboForm will fill only fields that are now empty (not filled) and it will not fields that are already filled. Note that some selection fields always have values in them, so RoboForm will not fill such fields if this option is On.
* Selective Form Filling: You can ask RoboForm to fill only a part of the form by pulling selection (highlighting) the fields that you want to fill before clicking Fill Forms. Pulling selection over just a few fields may appear to be difficult, but it can be done after some exercise: Start with the field caption (cover the caption too) and stop before the caption of the next field.
Q: How do I fill Shipping and Billing Address using RoboForm?
A: Do this:
* In Identity Editor go to Address tab and create two Addresses: Billing and Shipping. Save Identity.
* Pull selection (highlight) over Shipping Address part of the online form.
* Mouse over your identity button in RoboForm toolbar, select Shipping Address in the list of offered Addresses. Click Fill Forms.
* Pull selection (highlight) over Billing Address part of the online form.
* Mouse over your identity button in RoboForm toolbar, select Billing Address in the list of offered Addresses. Click Fill Forms.
Q: How can I enter several credit cards into one Identity?
A: Do this:
* In Identity Editor go to Credit Card tab.
* Click "New Credit Card".
* Fill out new credit card data.
* Save Identity.
* Go to web page, mouse over this Identity button in RoboForm toolbar and it will show you choice of credit cards that you entered.
Q: I see only the US in the list of countries in Identity. How do I change it to another country?
A: Form filling and field formatting rules are different for different countries, so RoboForm Identities have different format and structure for different countries.
You should specify the Country of your Identity when you create this Identity, in the New Identity dialog. The list of countries that appears in Address tab of Identity contains only the Country for which Identity was created. So if you created a USA Identity, it will contain only USA in the list of countries.
If you want to change Country in the existing Identity, open Identity Editor and select "Edit -> Country -> Your Country". If your Country is not listed, select "Other". The "Other" Country is good for countries for which RoboForm does not know field formatting and form filling rules, it gives you the most generic Identity in which phone numbers are not formatted and which does not have any other country-specific field formatting.
When you change Country of existing Identity, some fields may lose their values because set of Identity fields is different for different world regions and formatting of these fields is different. Therefore you need to manually check the changed Identity and correct fields that were lost.
Q: I upgraded to RoboForm Pro but Identity Editor still shows only 5 custom fields. How do I get more?
A: As you fill custom fields, RoboForm will add more fields. New empty fields are added to always maintain 5 new fields. Addition of new empty fields happens when you click Apply (Diskette) button in Editor or when you close and reopen Identity.
Q: Login command does not login into the site automatically. What should I do?
A: Try resaving Passcard, as position or identification of controls may have changed and RoboForm cannot find the right button. The best way to do it is to fill forms from Passcard and then click Login button while holding ALT. This will force AutoSave.
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