Common RoboForm Troubleshooter

Q: RoboForm does not attach to my browser. Why?
A: There are several reasons why RoboForm cannot attach to your browser. This simple troubleshooter will help you to determine the cause of the problem and how to fix it.

1. You are using a browser in which RoboForm does not work. RoboForm does not work in Opera, Netscape 4, and Compuserve 7. RoboForm works in Internet Explorer, browsers based on IE and browsers based on Gecko (Mozilla, Firefox, Netscape 7 and 8).

2. You are using Netscape, Mozilla or Firefox and you did not install RoboForm Adapter for these browsers.

3. You did not install RoboForm in this Windows account. RoboForm must be installed in each Windows account that wants to use it. Install RoboForm in the Windows account where you want to use it or for All Users.

4. Your Limited Windows account is not allowed to install software. Change your account type to Power user or Administrator, these users are allowed to install software. You will have to login to Administrator and change your account privileges. Limited user can only install a limited version of RoboForm that requires presence of RoboForm Taskbar icon to operate.

5. You may have changed the RoboForm User Data folder to a folder that contains no Passcards. Verify that you still can see your Passcards by starting the Passcard Editor (Passcards -> Edit) and verifying the list of Passcards. Use the "Passcards -> Refresh" command to make sure that cached Passcards are in sync with Passcard files on your hard drive.

6. You may be using an old or buggy version of RoboForm. Check your current RoboForm version in "Help -> About" dialog. The first thing to do is to upgrade to the latest official version available for download at download page.

Q: How to get a clean install of RoboForm after things got messed up?
A: If things got really messed up (you are getting notices about double RF DLLs or your browser got damaged), you can get a clean start by doing this sequence:
- Windows 2000 and XP: in every Windows account uninstall RoboForm.
- Windows 2000 and XP: Install RoboForm from Windows Administrator.
- Install RoboForm in all other Windows accounts where you need it.
- Every time you want to switch from one account to another, you must Logoff and not Switch. If you were Switching (can be done in XP), you will have to redo everything from start. You can be logged in only in one account at a time.

Q: How do I make my USB key not lose files when I pull it out?
A: Officially you are supposed to tell Windows to Stop the USB key before pulling it out, so that Windows can flush its disk cache to USB. Unofficially you can set USB drive into a mode where disk cache will not be used, so you can pull out any time without stopping:
* Click "Safely Remove Hardware" USB icon in Taskbar.
* Check "Display Device Components" in dialog that comes up.
* Click the "USB Flash Disk Device", the middle one in the 3-level tree.
* Click Properties.
* Select Policies tab.
* Select "Optimize for Quick Removal" and click OK.

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