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Q: The AutoFill dialog does not come up when I expect it to. Why?
A: There are several reasons why AutoFill may not work. This simple troubleshooter will help you to determine the cause of the problem and it will tell you how to fix it.
1. First check Common RoboForm troubleshooter.
Then check the AutoFill-specific items below.
2. Web page contains only non-password fields. By default AutoFill from Passcard will not come up in this case. You can change this behavior by opening RoboForm -> Options -> AutoFill and unchecking the "AutoFill from Passcards only on pages with Passwords" option.
3. The login form that you saved to a Passcard may have changed and the new login form does not match the saved form data. Fill the form manually. When you submit the form, RoboForm will offer to AutoSave it, save it over the old Passcard and then AutoFill should come up.
4. AutoFill may be off or you may have set RoboForm options to values that prevent AutoFill from working. Set all options to their default values by opening the Options dialog (select RoboForm -> Options) and clicking "Set Defaults" button.
5. You may have created a blocking Passcard for this web site. Once the blocking Passcard (it has "-Blocked-" in its name) is created, AutoFill will not come up on all pages of this web site. Remove the Blocking Passcard and AutoFill will work on this site: go to this web site, click "Fill Forms", then click "Unblock".
6. You have multiple monitors connected to your PC. Browser window is on the right edge of the 1st monitor and AutoFill dialog comes up to the right of it, that is, on the left edge of the 2nd monitor. 2nd monitor is turned off or you do not look at it.
7. If Number of fillable fields on web page is less than "Number of fields that triggers AutoFill from Identity" threshold then AutoFill will not come up. AutoFill from Identity comes up only on web pages where number of fillable fields is more than this threshold. You can change the threshold in the RoboForm -> Options -> AutoFill dialog.
8. RoboForm did not find any fields that it can fill on your form. For instance, RoboForm will not fill the Search form on google.com because it does not contain any personal fields you have in Identity.
Q: How can I permanently disable AutoFill for all web sites?
A: If you want RoboForm not to pop up the AutoFill dialog then click the No button pulldown in Fill Forms dialog and select Do Not AutoFill at All sites. To re-enable AutoFill, click the "Fill Forms" button, then the "Enable AutoFill" link. You can also turn AutoFill on and off in RoboForm -> Options -> AutoFill.
Q: How can I disable AutoFill just for one web site?
A: If you do not want AutoFill to pop up on any pages of a particular site, click No button pulldown in Fill Forms dialog and select Do not AutoFill at This site. This will create a Blocking Passcard, its name will have "-Blocked-" after the web site name. To unblock AutoFill for a web site, go to this site, click Fill Forms and then click the Unblock link.
Q: How can I make AutoFill come up only for Passcards and not for Identities?
A: Open the Options dialog (RoboForm -> Options) and set the appropriate AutoFill option: (i) Only from Passcards, (ii) Only from Identities, (iii) From Passcards & Identities.
Q: How can I customize location and behavior of AutoFill dialog?
A: To customize location in which AutoFill dialog appears, go to RoboForm -> Options -> AutoFill and select one of these locations:
Center: in the center of the browser window,
Right Out: outside the window on the right,
Right In: inside the window on its right edge.
By default AutoFill dialog leaves keyboard focus in the browser when it pops up. If you check "AutoFill steals keyboard focus" then RoboForm dialog will be taking keyboard input when it pops up.
Q: I enter web page where I can edit my personal information and it is pre-filled by RoboForm?
A: You have "AutoFill Without Asking" turned On. Turn it Off by opening RoboForm -> Options -> AutoFill dialog and unchecking "AutoFill Without Asking".
Q: Why some Passcards appear in bold in FillForms dialog?
A: Passcards that are bold have URL that exactly matches URL of the current web page.
Q: AutoFill dialog is not positioned properly. Why?
A: If you use ATI HydraVision, it may damage positioning of AutoFill dialog. Go to into HydraVision options, Desktop Management tab, and uncheck 'Enable dialog repositioning' checkbox, this will make AutoFill dialog be positioned correctly.
Q: How can I change the number of fields that causes the AutoFill dialog to come up?
A: By opening Options dialog and setting the "Number of fields that triggers AutoFill from Identity". AutoFill from Identity comes up only if the number of fillable text fields is equal to or greater than the value of this setting (4 by default). Note that AutoFill from Passcards is not affected by this setting.
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