1. It's been a long time since I placed my order but I haven't received my registration E-mail. What do I do to get my registration code now?

Firstly, please make sure that your order has been successfully placed. If you have successfully placed an order, you should have received a confirmation E-mail stating that you order has been placed. Here are some cases that may leading to the problem                 

1. Your Order hasn’t been validated by RegNow or SWREG. Sometimes it takes some more time to validate your Order when RegNow or SWREG processing your Order, especially for RegNow. Therefore please keep patient with it.
2. If you order by “PayPal”, it may takes 2-3 days for us to validate your purchasing.
3. You may have failed to purchase our program.. Eevn though you have got a Order No., you should either check with Regnow or Swreg to see if your order has been successfully placed
4. Please check your SPAM box to see if the registration E-mail has been there. Sometimes it may have been filtered. Please draw the wondershare account into the safe list.

If you have received the confirmation E-mail, please contact us by submitting a support ticket in our support center at http://support.wondershare.com/ or by our online live support on any of our websites.

2. How long am I supposed to receive the back up CD if I order the CD version of your product?

You should expect to get your CD within the following timeframe:
In case you purchase the program from REGNOW:
US Domestic Shipping 7-14 Days
Canada Shipping 9-16 Days
International 12-21 Days
In case your program is paid via SWREG, the CD is expected within 4 weeks after your order is validated. So, if you haven't received it yet within the stated days, please visit our online support or at http://support.wondershare.com/ and submit a support ticket or contact our online support technicians.

3. How do I find the version number of the program I have just purchased?

To find the version number, you can click the File icon (the first icon on the upper right of the main interface), choose “About”, and you will find the version number on the page popped up.

4. Can I buy this program without a credit card?

Yes. We provide some other order ways such as Bank Wire, Postcheque and other Non-credit card paying options. Here are the specifics: select the product which you want to purchase from the online store of each Wondershare site, and click “Buy Now” or “Order Now” button, and choose the desired payment method on the billing page, and follow the instructions on that page to complete the order.

5. How do I install a download version I have just purchased?

After you receive the registration E-mail from us, please download the full version from the download link offered in the registration E-mail.You need to have the Internet connected during the download duration. A window will pop up asking if you want to Run or Save the installer file. Choose SAVE and specify a location on your hard disc to save the file. When the download is completed, double-click the setup file to start the installation. You can burn this installer file on a CD as a backup in case you need to reinstall the program in the future. The reproduction and distribution of Wondershare Software (evaluation copy only) in various Cover CDs published by associated magazines are allowed. However a copy of magazine with CD is required to be sent to Wondershare Software. Please confirm to terms in End User license Agreement when before backup your download version.

6. How do I retrieve my registration Code?

There are several ways for you to retrieve your program registration info:
1. The most fast and convenient: please visit our product website http://www.photo-to-dvd.com/other/keycode-retrieve.html, enter the e-mail address you used when purchasing or the Order Number, then you could get it by yourself now
2. If you have saved your assigned user name and password to log on our Customer Service Center, As a matter of convenience, please obtain your program at Customer Service Center ( http://support.wondershare.com ) by yourself. Sign in the system with your assigned user name and password provided in the registration email. Head to 'My Order'---Resend' to retrieve your application. Immediately, the registration email would appear, including the download URL and key code, sending to your email box simultaneously.

7. What do I need to do to upgrade my program to the latest version?

Usually, the upgrades are free of charge. To make a free upgrade, you can visit our support center at http://support.wondershare.com/ and sign in with your E-mail and password from the registration E-mail. After you log in, you will find an “Upgrade” button. Click this button and then the registration E-mail of the latest version will be sent to you immediately. After you received the registration E-mail and get the latest version downloaded, please uninstall the old version before you install the new one.
However, if the new version that has been a brand-new edition featured more functions , you are requested to purchase an upgrade at a special low price, which will be indicated in our  related product website.