Spy Sweeper 5.5.7.122 Online Manual

Reviewing and quarantining items

The Quarantine panel provides details about detected items.

 

Quarantine Details
Field	Description
Found	List of potential threats that Spy Sweeper found. All items are automatically selected and ready to be moved to the Quarantine. If you performed sweeps previously and already set some items to Always Ignore or Always Quarantine, those items will not be listed in this panel (see Managing detected items automatically). If you have Spy Sweeper with AntiVirus and you turned on the Automatically quarantine viruses found option, Spy Sweeper does not list files with detected viruses in this panel. Instead, it automatically places them in the Quarantine.
Item Details
Name	Name of the item currently selected in the list.
Category	Type of item currently selected in the list, such as “Spy Cookie.” The Glossary includes definitions for many of the categories.
Risk Rating	Red bars show the risk level of the selected item. The more bars shown, the higher the risk, as follows: • —Low • —Moderate • —High • —Very high • —Critical
Traces Found	Number of traces found related to this item.
Description	Description of the item. For more information, click View More Details Online. You must be connected to the Internet to see the additional information.

From the Quarantine panel, you can select items to move to the Quarantine, which is a holding area where potential threats cannot harm your computer. Moving items to the Quarantine does not permanently delete them; you must manually delete items from the Quarantine. You can also specify that certain items stay in their current locations and remain active.

Spy Sweeper automatically pre-selects all items in preparation for moving them to the Quarantine, except those listed as a rootkit or rootkit masked file. Items with a green check mark next to them will be moved to the Quarantine once you click Quarantine Selected.

Trial Versions: If you have the Scan-Only trial version, you cannot quarantine and remove items that Spy Sweeper finds. Click Subscribe to buy a subscription so you can remove found items.

To select items and move them to the Quarantine:

1.	Review all items listed in the Quarantine panel:

•	To see more details about an item, click on the item name in the list. Details appear on the right. If you need more information, click View More Details Online to connect to the Webroot Threat Research Center (you must be connected to the Internet).

•	To see the location (full path) to the traces found, click the arrow next to an item.

2.	Determine which items you want to remove or keep. If there are any items that you want to keep, click on the box to remove the green check mark. You can also use the Deselect All or the Select All links at the bottom of the panel.

Note: If you know you will always want to ignore or quarantine an item for future sweeps, you can right-click an item and select Always Ignore or Always Quarantine. For more information, see Managing detected items automatically.

If you want to quarantine a rootkit, make sure you click on the box to add a green check mark. If you are uncertain whether the items listed as rootkits should be quarantined, contact technical support for assistance (see Requesting Technical Support).

3.	Click Quarantine Selected to move all selected items (with a green check mark ) to the Quarantine.

Spy Sweeper first encrypts each trace, removes it from its original location (so it will no longer run), then copies it to the Quarantine. Spy Sweeper does not permanently delete items during this process.

Spy Sweeper with AntiVirus: If Spy Sweeper with AntiVirus is able to clean the file (remove the virus safely), it keeps the cleaned file in its original location and sends a copy of the corrupted file to the Quarantine. The cleaned file is safe to use; the file in the Quarantine is not safe to use.

The quarantine process can take several minutes or longer depending on the number of traces and the speed of your computer. Once items are quarantined, you have the following options:

•

Leave in Quarantine (recommended). This is the safest action for found items, since it allows you to test your computer without the item in its original location and determine if all your programs still work properly after it’s moved. However, if the Quarantine gets too full, Spy Sweeper alerts you and you must remove some items. For more information, see Managing the Quarantine.

•	Restore. If you discover that some of your legitimate programs won’t work properly when a piece of spyware was placed in the Quarantine, you can restore that item from the Quarantine to its original location on the computer. For more information, see Restoring quarantined items.

Spy Sweeper with AntiVirus: Never restore an item containing a virus.

•	Delete. You can permanently delete an item if you’re sure it’s unwanted spyware or another type of threat. For more information, see Deleting quarantined items permanently.

Some detected items require that you download and use an additional tool to completely remove them from their original locations. If this is the case, the Additional Tools Required panel opens during the quarantine process. (You must be connected to the Internet to download additional tools.)

To download and use an additional tool, click here for instructions:

1.	From the Additional Tools Required panel, click the Download link to download the tool to your computer.

Spy Sweeper opens your Web browser and opens the Webroot Web site.

2.	Follow the instructions on the Web site to download the file that contains the tool.

Make a note of where you downloaded the file on your computer.

3.	Follow the instructions on the Web page to install and use the tool.

4.	From the Additional Tools Required panel, click Finish.

The Home panel opens.