Using Additional Tools to Remove Threats

Some spyware, adware, or unwanted programs require that you download and use an additional tool to completely remove them. After you run a sweep, if the Additional Threat Removal Tools Required window displays, you must use an additional tool to ensure that you completely remove a threat that Spy Sweeper found.

Note: You must connect to the Internet to use an additional tool.

To use additional tools to remove threats:

From the Additional Threat Removal Tools Required window, click Download to download the tool to your computer.
Spy Sweeper opens your Internet browser and takes you to the Webroot Web site.
Follow the instructions on the Web site to download the file that contains the tool.
Be sure you remember where you download the file on your computer.
Follow the instructions on the Web page to install and use the tool.
From the Additional Threat Removal Tools Required window, click Finish.
The Home panel displays. If you are using the trial version or if your subscription is within 30 days of expiring, a panel reminding you to purchase or renew displays.