Troubleshooting Product Activation Problems

I have purchased on-line, when will my Product Activation key be sent to me?

If you purchase Recover My Photos on-line from www.recovermyphotos.com your product activation key is provided on a web page at the end of the purchase process. It is also sent to you by email at the completion of the purchase process. If there is a delay in your credit card provider authorising the transaction, then you product activation key will be provided only by email and only after credit card validation takes place. For further information, contact our Customer Care Center.

I entered my product activation key but it says the "details you have entered are invalid"?

If you have entered a valid product activation key but it fails check the following:

• Did you cut and paste both the user name (not required for the retail edition) and the key into the fields provided in the product activation screen?

• Are you using at latest Version, as your key may not work with earlier versions? The latest version is available from www.recovermyphotos.com or by clicking the "Update" button.

• If you have lost your product activation key get a new key here.

• Are you trying to register Recover My Photos on a CD? Unless you include a file called "RecoverMyPhotos.ini" on the CD, you will need to enter the product activation details each time you run the program from CD. The file "RecoverMyPhotos.ini" should be a plain text file (create it using Winodows Notepad) containing your registration details in the following format:
  
  [Registration]
  UserName=Your user name
  UserKey=Your registration key

If you continue to have product activation problems, please contact support@recovermyphotos.com.