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 Technical Support
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FAQ
- Q: Is the ID3 tag supported?
A: Yes.
With ImTOO iPhone Video Converter, if you have selected profiles of MP3, then you can edit ID3 tags (including ID3v1 and ID3v2) for output files in the output parameters list on the right side of the main interface.
Tips: The ID3 tag information is the relevant information contained in an MP3 audio file, including the titles, singers, album names, years, genre and comments of the songs etc.
The ID3 tag information has two versions, v1 and v2. The ID3 tag of V1 is 128 bytes at the end of an mp3 audio file, and starts with three characters of TAG . The ID3 tag of V2 is at the beginning of an mp3 audio file, which can also contain much more information such as lyrics and album images.
- Q: How to change language?
A: In the pop-up menu of “View>Language”, select the language you need.
After the selection, all commands, functions and items in ImTOO iPhone Video Converter will be displayed in the selected language.
- Q: How to view the conversion log?
A: ImTOO iPhone Video Converter supports the log view. You can easily view the conversion log during or after the conversion.
To do this:
Step1: After the conversion, select the file you wish to view in the program list;
Step2: Click the  button at the right bottom of the status bar to open the Log box. In the box, you can find the detailed information about the conversion, as well as errors that could be encountered during the conversion.
- Q:How to set the simultaneous conversion process?
A: Select “Tools>Preferences” to open the Preferences tab. In the General tab, you can set the Maximum simultaneous processes and Maximum simultaneous running processes.
Here it shows:
The default value: Maximum simultaneous processes = 10; Maximum simultaneous running processes = 2.
After the setting, please click “Apply” to activate your setting, while clicking “OK” to close “Preferences” tab. Your setting will be applied in the following conversion.
With the default settings, click  button, all files in the program list will enter into “Waiting” status, in which 2 files will start to be converted simultaneously. During the conversion, if you pause the file which is under conversion, then, the total files which are “under conversion” and “pause conversion” could be 10 at most.
Tips1: For the function of Maximum simultaneous processes and maximum simultaneous running processes, the multi-threading technology is utilized so as to improve the conversion efficiency of software.
Tips2: The value you set should not be too large. Otherwise, it will spend more time in the process scheduling; the conversion may be not stable instead of high efficiency. It is noted that the maximum simultaneous running processes are required to be less than or equal to the maximum simultaneous processes.
- Q: How to set zooming modes and splitting modes for the output videos?
A: ImTOO iPhone Video Converter has “Zoom” and “Split” options on the output control panel of the main interface. Using these two options, you can select the required zooming modes and splitting modes.
To do this:
Step1: Select the file you wish to convert in the program list;
Step2: On the output control panel, click to open the “Zoom” drop list, and select the required zooming mode; likewise, click to open the “Split” drop list to select the required splitting mode.
After the conversion, you will get the file that you want.
- Q: How to view file information?
A: Select the file in the program list and right click to open the right-click menu. Click “Show File Information” to open “File Information” box to view the related file information.
In addition, “View>Show File Information” is also for you to view the file information.
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Contact Us
Any time that you need help while using ImTOO products, press “F1” to open the help documentation.
If you cannot find the answer to your question, please contact our support team at support@imtoo.com Our customer service staff will give you a response within one (1) working day.
Besides it, we would appreciate it if you could attach your conversion log along with your email. It would help us for a quick trouble-shooting.
For more information about the “conversion log”, please refer to the “FAQ”.
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Related Topics
ImTOO iPhone Video Converter Help
Supported formats
Getting Started
Tips
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