First, if you're new to HyperSnap-DX 5, we'd like to thank you for taking a look at it. HyperSnap-DX 5's industry-standard installation program should have created several icons in your Start menu. These will include an icon to launch the program, and another icon to launch this file (the program's main help file) so you can read it outside of using the program itself.

You can always ask for help:

There's always context-sensitive help available from within the program. Press F1 while the mouse is active over any highlighted menu item. Or press F1 while any important dialog is open, and a small help window will appear that explains the feature (or features) of that menu item (or function).

Some dialogs have additional detailed help you access by using the '?' button. It's always in the upper right-hand corner of the dialog boxes that support this feature. Click the ? button and then click the interface control about which you'd like to read help.

If you're reading this file, you've probably had a successful installation. If you've installed the program but it will not load or doesn't operate correctly, please see the User support help section. It contains instructions on reporting problems and how to do that.

We've tested the program carefully, so we're confident that it will operate properly. However it's possible some combination of issues may cause a "bug" to appear. If this happens, don't suffer in silence, please contact us so we can help solve your problem.

Before E-mailing us, though, try the following:

Clean things up first.

1. Re-start Windows. Does the program still fail? It probably was not installed all the way through.

2. Don't load any other programs (especially utilities that "track" your system's configuration, or anti-virus scanners, they can sometimes cause problems with installation programs).

3. From that clean re-boot re-run the HyperSnap-DX 5 installation. Carefully watch that it reports a successful conclusion. There should now be an entry in Control Panel Add/Remove Programs for it. If that's not there, then setup did not work properly, so tell us about it.

4. If you've got that entry in Control Panel, Add/Remove Programs, and the icons setup creates, try the program again. Sometimes a file we must update may be in current use by the system. If it's already "active" setup won't be able to replace it, perhaps causing problems. You may have to re-start once for a clean system, install, and re-start again if you had a lot of "busy" software running the first time you tried.

If you encounter a problem, see the help section User support about how to reach us and get the help you need.