GetRight 5.2d Online Manual
- Internet
- Anti-Spam Tools
- Bookmark Manager
- Browsers
- Chat
- Communication
- Dial-up & Connectivity
- Download Manager
- File Sharing / P2P
- Firewall
- Ftp
- History Erasers
- Network Tools
- News Reader
- Offline Browser
- Online Privacy
- Other
- Ping & Trace Tools
- Popup/Ad/Spyware Blockers
- Searching Tools
- Telephony / SMS & GSM
- WebCam
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The web Frequently Asked Questions has many other items to help you get GetRight running properly.
See: www.getright.com/faq.html
These are some of the most common causes for problems connecting and downloading files.
Firewalls
If you are having trouble connecting to any server, make sure any firewall programs have been set to allow GetRight to access the Internet. If you are just having trouble with FTP downloads, on the GetRight Proxy Configuration,
try making sure the Use PASV mode for FTP transfers (More Firewall compatible). is checked.
Proxy Servers
The other most common error if you are unable to connect to any servers is caused by the Proxy server settings not being correct.
Some Proxy servers (especially older ones) will not allow GetRight to resume downloads, no matter how much you fiddle with GetRight's Proxy settings. If this is the case, ask your network administrator about upgrading their Proxy server software.
| • | Try using both HTTP and FTP and see if just one doesn't work or if both don't work. |
| • | Verify your proxy server settings are of the format server.name port for example proxy.headlightsw.com 8080 and make sure any username and password needed for the proxy server is right. |
| • | If GetRight works with HTTP, but not FTP; there are several things to try using the GetRight Proxy Configuration |
:
| • | Try turning on the Use PASV mode for FTP transfers (More Firewall compatible). |
| • | Try setting the Use HTTP protocol with FTP Proxy server option first. (This one hopefully will do it. This is the method used by many web browsers.) |
| • | Try changing the FTP Proxy Type. |
| • | If that doesn't make it work, then try setting the Use HTTP Proxy for FTP addresses. |
| • | If neither HTTP or FTP addresses work, try removing the entries for proxy servers (or uncheck the Use proxy servers option) |
| • | If the total file size changes after resuming a download, make sure that "Tell HTTP Proxy server to not use cache" is checked. |
| • | If the proxy server entries were already blank or Use proxy servers was already unchecked, ask your network administrator if you need a proxy server. |
| • | If you are getting an error about "Cache error," try making sure the "Tell HTTP Proxy server to not use cache" is checked. |