GBM's desktop help documentation provides assistance in using the many functions of the software in the form of detailed descriptions and step-by-step tutorials.

To access GBM's help documentation do one of the following:

• From the toolbar click Help, then select Contents.

• Press <F1>.

Using Help

The following is an explanation of the help window interface

• The Contents tab displays a list of categorized help topics

• The Index tab lists help-related keywords alphabetically; enter a keyword for a help topic, as you type the letters, the highlight will close in on the closest match, once you reach the desired topic double click it

• The Search tab provides a full-text search utility for any word or phrase in the GBM help window. Enter the string you wish to find and press search, a list of topics containing that string will be displayed in the pane below.

• A book represents a topic category, you can double-click the book or click the plus sign box next to it to expand the list of topics it holds.

• An open book represents a topic category with its topic list expanded, double-click the book or press the minus sign box to hide the topic list.

• A page represents a help topic select the page to display the topic in the right-hand pane.

Although Genie Backup Manager can be effortlessly installed and has unprecedented user-friendly features, we have a highly-skilled technical support team, geared up to answer any inquiry users may have.

You can contact the technical support team at Genie-Soft using the helpdesk call tracking system. Users must be signed up with My Account in order to send inquiries (available for free for both registered and non registered users). Sign up with My Account.

For more information on using Genie-Soft's helpdesk call tracking system, see Contacting Support.

A growing searchable database of questions and answers about Genie-Soft software. The Genie-Soft support team regularly updates this online database with new articles.

Click to visit the Genie-Soft knowledge base page.

The Genie-Soft web site hosts a community forum where Genie-Soft software users can communicate, exchange views and request assistance from each other.

Visit the Genie-Soft community forum page.