Do
I have to pay for the upgrades?
Is technical support free?
Is multiple licenses order supported?
Is special pricing for governmental and educational
institutions offered?
How long can I use the trial version?
I just downloaded one of the Trial Versions
and I can't find where I put it.
What is a Hot Key?
How to change the Hot key?
How do I capture a pull down menu or list?
Why do menu disappear when I capture menu using
hotkey?
How do I cancel operation of capture?
How do I show or hide capture hint
bar on capturing?
How do I move the mouse cursor a pixel on capturing?
How do I capture surfaces of video games or
DVD players?
I tried to capture Media Player or Real Player,
Why do I grab only a blank, black screenshot?
How do I capture long pages, such as long web
pages?
How to translate Any Capture Screen to my language?
I
have more questions - who should I write to?
[Please
click here
to read the online FAQs]
Q:
Do I have to pay for the upgrades?
A: Absolutely no! Future upgrading is free of charge for registered
users of Any Capture Screen.
[Goto Top]
Q: Is technical support free?
A: Yes, it is
[Goto Top]
Q:
Is multiple license order supported?
A: Yes. More user-licenses more cheap per-license. [More
Information...]
[Goto Top]
Q: Is
special pricing for governmental and educational institutions offered?
A: Yes. [More Information...]
[Goto Top]
Q: How long can I use the trial version?
A: The trial version is for evaluation purpose only. For this
reason, the capture saving times are limited - up to 60 times. Afer
that, if you think Any Capture Screen is useful and you want to keep
it, you need to register for a registered version, which has full functions.
[Goto Top]
Q: I just downloaded one of the Trial Versions and I can't
find where I put it.
A: To locate the folder where a Trial Version is stored, follow
the route:
1> Start, Find, Files or Folders...
2> In "Named:" field enter "anycapturescreen.*"
3> Click "Find Now" button.
Your desktop will search for the program in the system, usually Drive
C. Once you have located the appropriate file, you can either go to
the folder using Windows Explorer and double-click on the file name,
or select "Start, Run" and use "Browse..." button
to select it.
[Goto Top]
Q: What is a Hot Key?
A: Hotkey is a single key, or a keystroke combination, which
you use to apply a capture action. Any Capture Screen have 13 capture
Hotkeys: desktop, active window, active window client, single window,
menu, control, rectangle, square, circle, ellipse, polygon, default
and repeat last. You can directly use the first 11, for default and
repeat last capture mode actions accroding to your needs. All of the
Hotkeys can be customised.
[Goto Top]
Q: How to change the Hot key?
A: To change a Hotkey, you need to use Capture Hotkey
Options Dialog. Press Capture then select Options menu item, click Hotkey
Options from listbox in the upper left conner of the popup to see the
Hotkey Options child dialog. Check the buttons to comtomise your favorite
hotkey combination and press OK.
[Goto Top]
Q: How do I capture a pull down menu or list?
A: Most pull down menus or list menus automatically close when
you switch an application to another. To capture an object on the screen
that automatically disappears, you need to use hotkey capture function.
First, make sure that Any Capture Screen is running. Then when your
desired object popups, press hotkey to capture it. You can use the following
capture mode to finish this: Menu, Control, Button or Child Window and
Single Window.
Note:
Some applications (like those in many Microsoft product) do not have
true menus. To capture these menus, use single window capture mode to
capture them manually.
[Goto
Top]
Q: Why do menu disappear when I capture menu using hotkey?
A: Combination of the customized capture hotkey may have conflict
with shortcut of the disappeared menu. To avoid it, just change the
capture hotkey.
[Goto Top]
Q: How
do I cancel operation of capture?
A: Just press
ESC.
[Goto
Top]
Q: How do I show or hide capture hint bar on capturing?
A: You can press SHIFT hotkey to toggle between.
[Goto Top]
Q: How do I move the mouse cursor a pixel on capturing?
A: Simply press UP, DOWN, LEFT, RIGHT
arrow hotkey to move the mouse cursor pixel by pixel to four different
directions.
[Goto Top]
Q:How do I capture surfaces of video games or DVD players?
A:Any Capture supports DirectX capture such as video games, DVD
players and some vedio applications. Press Capture menu then
check Enable DirectX Capture menu item, click the DirectX application
window title bar to make sure it's the front window, and then use Scroll
Lock hotkey to start DirectX capture.
Note: The DirectX capture will work or not, depending on which
video player software you're are using, and if it uses DirectX or not.
[Goto
Top]
Q:I tried to capture Media Player or Real Player, Why
do I grab only a blank, black screenshot?
A: The problem
is usually due to graphics hardware acceleration being used to display
the image. The newer media players from Microsoft and RealNetworks are
good about trying to use any graphics hardware acceleration that is
available on the system. Most video capture programs used to capture
video from a video camera use "hardware overlay" by default
for their video preview. Note that this kind of problem affects all
screen capture programs, and even the image put in the clipboard by
the PrintScreen key.
The best solution
is to disable hardware acceleration in the application that is playing
the video, or disable hardware acceleration system wide.
[Goto
Top]
Q:How do I capture long pages, such as long web pages?
A:Any Capture supports auto-scroll window feature. If you need
auto-scroll feature, please use Control, Button, Child Window
or Single Window capture mode. Press Capture menu then
check Auto Scroll Window menu item. When this option is used,
Any Capture captures a portion of the contents, scrolls down, captures
another portion and continues until the entire contents have been captured.
Finally all portions are combined into a final image. You can also custom
other auto-scroll options by popuping Capture -> Options
-> Menu&Scroll dialog.
Note:
Auto-scroll doesn't work for all applications that have a vertical scroll
bar.
[Goto
Top]
Q:How to translate Any Capture Screen to my language?
A:Copy acs_eng.ini to acs_xxx.ini in the sub-directory
"Language". xxx is taking the 2-letter language abbreviation
from the ISO Standard 639 and adding a third letteras appropriate, to
indicate the sublanguage. You can get abbreviated name of the language
and others information by clicking menu "View->Language->Locale
Information".
Using text editor to open naxxx.ini. Notepad or UltraEdit is OK.
Edit acs_xxx.ini as follows:
1) Fill "Language" under [Info] section with your language.
2) Fill "Translator" under [Info] section with your name and
email address.
3) Translate every line under [MENU128] section, add your translation
to the right of '='.Such as: POPUP57600 = &File => POPUP57600
= Your Language(&F)
4) Notice: Using English in [Info] section, do NOT translate that into
your language. Use Carriage return to end a line, do not just wrap it;
"&XXX" is a menu item, and it should be translated into
"YYY(&X)".
After translating your language file, please restart Any Capture Screen
and switch to your language from menu "View->Language...".
Please send your language file to us at localization@any-capture.com
and we will build it into the setup package.
Q: I have more questions - who should I write to?
A: Your comments are of great value to us, please email your
questions and requirement to: support@any-capture.com
[Goto Top]
[Please
click here
to read the online FAQs]