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- Q: How
can I contact your support team if I need help with my software?
A: You can visit our support center at http://support.aimersoft.com/ and log in with your E-mail and password from the registration E-mail. Click "Ask a Question" to enter the question page, click "My Ticket" and submit your question step by step, and then a technical support technician will get back to you within 48 hours.
- Q:How can I find the version number of the program I have
just purchased?
A: To find the version number, you can click "About" on the upper right of the main interface , and you will find the version number on the pop-up page.
- Q: How can I
know if there is an upgrade chance for me?
A: Commonly,
any upgrades or renewals on our program will be displayed on
our website first. So you can pay attention to our website
from time to time. Also, to keep informed, you can subscript
our free newsletter. Any news about our program's renewal
will be included in newsletter and sent to you betimes.
Furthermore, you can also find sales promotion chance in
newsletter at the earliest convenience.
- Q: How can I update my program to the latest version?
A: Usually, the updates are free of charge. To make a free update, you can visit our support center at http://support.aimersoft.com/ and sign in with your E-mail and password from the registration E-mail. After you log in, you will find a "My Order" button. Click this button and then you will find your order information. Click “Upgrade” button and your program will automatically upgrade to the latest version.
However, if the new version is a brand-new edition featured with a lot of new functions, you may have to pay for the upgrade, and you can find the information on our product website.
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