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Problem about Roxio video capture USB device
This article addresses common capture issues when using the Roxio Video Capture USB device with Roxio products.
By Ryan on August 12, 2009
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You may meet some issues like lowered video quality, signal loss, or lack of device detection, or an "unknown capture error", when you use the Roxio Video Capture USB device. First we suggest you contact the software manufacturer for support options and optimization tips.
Solution to this problem
- Make sure that your computer is up to proper operating specifications.
- Be sure the drivers for the Roxio Video Capture USB device have been installed properly.
- The Roxio Video Capture USB device requires a USB 2.0 connection. The best way to tell if the computer has USB 2.0, is to:
- Right-click " My Computer".
- Click on Properties.
- Click on the Hardware tab.
- Click on the Device Manager button.
- Scroll down as needed until you see Universal Serial Bus Controllers.
- Expand that by clicking on the boxed plus sign in front of Universal Serial Bus Controllers.
- Somewhere in that list should be a driver that says "Enhanced" meaning it's USB 2.0.
- If you are using Plug and Burn, try using the Capture Video option in the Video-Movies tab instead. Your computer may not have the resources to handle both capturing then switching to burning as well. Also, Plug and Burn is not recommended for audio-only capture.
- Make sure the tapes you are trying to record from are of good quality.
Popular USB Drivers
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