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Sometimes a CD or DVD drive may return an error when a disc is inserted. If the Recommended Solution above does not automatically return your drive to a working state, try these options:

1. Close any DVD or Burning Software. These programs may be attempting to use the drive, which keeps Windows from accessing the disc. Programs to look for include:
   • Roxio family of products
   • Power DVD
   • WinDVD
   • Media Direct
   • Windows Media Player
   • Nero Burning ROM


2. Test with multiple discs. The original disc may be scratched or otherwise damaged to the point of unreadability. If another disc works correctly, replace the damaged disc.


3. Update the optical drive firmware and the BIOS on the computer. In some instances the firmware of the drive may become corrupted or the BIOS may 'lose' the drive. Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.

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