- This error occurs when the automatic installer fails to recognize the ATI graphics adapter installed in the system. This could happen for a number of reasons. Each of the following are explained in greater detail below:
- "POWERED BY ATI" products require special drivers
- ATI manufactured product came pre-installed in a computer from a large system manufacturer
- "BUILT BY ATI" product is a later hardware revision than intended for the driver
- Configuration issue or conflict "masking" the graphics adapter
"POWERED BY ATI" products require special drivers
POWERED BY ATI products are manufactured using ATI components but by another manufacturer. These products are distinguished by the POWERED BY ATI logo on the product packaging.
ATI software installers on ATI Installation CDs, as well as those posted on the ATI website for BUILT BY ATI products are not meant to work with POWERED BY ATI products.
ATI manufactured product came pre-installed in a computer from a large system manufacturer
ATI often manufactures cards for larger system manufacturers (Dell, Hewlett Packard, Compaq, etc.) that are pre-installed in their systems.
In some instances the system manufacturer will specifically request that the standard drivers for "BUILT BY ATI" products not install against their particular hardware version. This is often requested so that the system manufacturer is able to independently qualify and control the driver releases offered for their hardware configurations.
In these cases, driver updates should be available from the manufacturer that can take complete advantage of system features.
"BUILT BY ATI" product is a later hardware revision than intended for the driver
ATI often introduces newer product revisions which require newer drivers than older versions of the product. For example, a given product may originally be available in AGP format. If a PCI version of the product is introduced at a later date, it would usually require newer drivers to account for the new bus type.
If you attempt to install a driver intended for an older revision of hardware, they will not recognize the newer hardware.
This may be the case if you have already installed ATI Enhanced display drivers, which are newer than those you are trying to install.
In this event, it is advisable to use only the software that came on CD with your product until a later driver update is available.
Configuration issue or conflict "masking" the graphics card(graphics card driver)
In some instances, a configuration issue or conflict may "mask" the presence of the graphics card from the installation software.
Common sources can include interference from other software, conflicts with another device in the system, etc.
Before attempting to install drivers for your ATI product, try exiting all other applications running on the system. You may consider disabling/removing any devices which share IRQ, DMA, or IO Port resources with your graphics card. Then try installing your ATI display driver again.
