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| $900.00 Immediate Delivery |
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| 4.4 MB |
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Publisher's description of LBE Desktop Helpdesk
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Easy to use helpdesk system, sensibly priced to suit all business sizes LBE Desktop Helpdesk is an easy to use helpdesk application , sensibly priced to suit all businesses.
Here are some key features of "LBE Desktop Helpdesk":
Easy to use - minimal training required.
Adapts to your organization structure.
You can give Operators only the system privileges they need.
Easy to switch databases - so you could maintain one for helpdesk, one for orders etc.
Custom Fields: These can be renamed by you and used to store information that your business needs.
Tutorials guide you through basic and advanced operations.
Complete Audit trail of what actions were taken and by whom.
Manage support contracts by expiry date and/or number of new Jobs.
Automatic escalation of Job Priority.
Transfer of jobs between operators.
Target completion dates make it easy to see problems are dealt with in time.
Track hours and cost spent.
Categorize and Prioritize jobs.
Maintain customer, contact and Asset/Inventory details. : Track down those 'problem machines'.
Link files to Helpdesk Jobs - useful for e.g. screen-dumps
Child Jobs - which must be completed before it is possible to complete the 'Parent' Job.
Knowledge base makes it easy to find answers.
Monitor your helpdesk activity, performance and expenditure.
Most reports are presented as bar charts - easy to understand.
Reports are in html format making it easy to publish them to your management and/or customers.
Requirements:
25 MB Hard disk space, Javascript enabled browser
Limitations:
45 days trial
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| $900.00 |
4.4 MB |
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| Downloads: |
5 |
Last update: |
Jan 20, 2008 |
| Size: |
4.4 MB |
Operating System: |
Windows All |
| Price: |
$900.00 |
License: |
Shareware |
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