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LBE Desktop Helpdesk

an easy to use helpdesk application , sensibly priced to suit all businesses



Free Download ( 4.4 MB )

LBE Desktop Helpdesk

Easy to use helpdesk system, sensibly priced to suit all business sizes LBE Desktop Helpdesk is an easy to use helpdesk application , sensibly priced to suit all businesses.

Here are some key features of "LBE Desktop Helpdesk":

  • Easy to use - minimal training required.
  • Adapts to your organization structure.
  • You can give Operators only the system privileges they need.
  • Easy to switch databases - so you could maintain one for helpdesk, one for orders etc.
  • Custom Fields: These can be renamed by you and used to store information that your business needs.
  • Tutorials guide you through basic and advanced operations.
  • Complete Audit trail of what actions were taken and by whom.
  • Manage support contracts by expiry date and/or number of new Jobs.
  • Automatic escalation of Job Priority.
  • Transfer of jobs between operators.
  • Target completion dates make it easy to see problems are dealt with in time.
  • Track hours and cost spent.
  • Categorize and Prioritize jobs.
  • Maintain customer, contact and Asset/Inventory details. : Track down those 'problem machines'.
  • Link files to Helpdesk Jobs - useful for e.g. screen-dumps
  • Child Jobs - which must be completed before it is possible to complete the 'Parent' Job.
  • Knowledge base makes it easy to find answers.
  • Monitor your helpdesk activity, performance and expenditure.
  • Most reports are presented as bar charts - easy to understand.
  • Reports are in html format making it easy to publish them to your management and/or customers.


    Requirements:
  • 25 MB Hard disk space, Javascript enabled browser


    Limitations:
  • 45 days trial

    • Free Download ( Evaluation | 4.4 MB )

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    Free Download LBE Desktop Helpdesk

    Free Download ( Evaluation | 4.4 MB )