ITIL eLearning Configuration Management

Overview:

This ONLINE course gives you the theoretical background of Configuration Management, but more importantly, gives you the opportunity to put this theory into practice.

As a substitute for the ITIL Practitioner course in Configuration Management, this program gives you a case study assessment exercise, as well as forums and free resources.

The program provides the background information relating to IT Service Management and the ITIL® Framework, before focusing on the specifics of the Configuration Management process.
 

Target Audience:

The program is targeted at all staff that have an interest in learning about the Configuration Management process. Often considered to be the heart of effective and efficient process implementation; participants will understand the importance of this process, by the end of the program. The fundamental difference between Asset Management and Configuration Management is also dealt with.

Subjects covered:

• Introduction to the Best Practice of Service Management

• Introduction to the ITIL Framework

• Goals and Objective

• Concepts

• Roles and Responsibilities

• Process, Activities and Relationships

• Costs, Challenges and Benefits

• Critical Success Factors and Key Performance Indicators

• Forums for discussion

• Selected free resources, templates

• Assessment for your completion to earn a Certificate of Competency

Duration:

12 to 14 hours

Pass the final assessment to earn the Certificate of Competency in Configuration Management.

The course is made available to you via our electronic learning system, on the internet. Once we have processed your registration you will receive details on how to gain access.