it Tapi .Net

it TAPI .NET

Efficient call workflows with ACT! 2005 and ACT! 2006 and ACT!2007

Use it TAPI .NET for incoming & outgoing calls and create a history all within ACT!
it TAPI .NET is fully integrated in ACT! after installation and includes its own toolbar. When making a call, it TAPI .NET searches your numbers already in ACT! and if found, displays a pop-up with the associated contact information.

Highlights

Skype

As many users was asking for it we added the support for skype in to ACT, so if you want to call somebody, and ACT! knows the Skype Adress, it Tapi.Net will offer the call over Skype

Seamless Integration with ACT

ACT!Tapi.NET is so tightly integrated into ACT! that you will wonder how you managed without it. It's like having your own personal predictive dialer.

Popup

The popup window can be freely placed on your screen and configured for your convenience. Only once you click on the popup window is a call placed or an incoming call accepted.

Phone Numbers

All phone numbers contained in the database (also custom ones) are displayed. Fax and modem numbers can be suppressed.

Choose Display

Up to three fields from your ACT! database can be choosen to display when your phone starts ringing

Open Tasks

All telephone appointments for the current day or selected period and a choice of Users are displayed and can be dealt with in turn. The tasks can then automatically be designated as accomplished.

Return to Previous Tasks

If you are currently working on a contact and a call comes in, you can switch to the caller within ACT! After the call, you can return to the previous contact.

Setting up a Contact

If you are called by someone whose number is not in the database, you can immediately create a contact, the phone No. is inserted by it Tapi .NET and make a note of the call and a possible date for calling back.

Copying

You can add call numbers into an already-existing contact.

Choice of Fields

You can choose the fields to be displayed.

2nd Contact

If a 2nd Contact is calling you, you see the related contact.

TAPI

it Tapi .NET works with every Standard Tapi Version 1.1, 2.0 or 2.1

Models tested

Incoming Calls

Without Headset

After picking up a call, the contact can be confirmed by mouse click. The timer starts, the contact is displayed and a history-record is created.

By Lifting the Handset

After picking up the Handset, the timer starts, the contact is displayed and a history-record is created with pre-populated data.

With Headset

By clicking on the contact, the call is accepted, the timer is started, and a history-record is made.

Not Accepting a Call

The incoming call is recorded in the history and an activity (incoming call) is generated.

Outgoing Calls

Scheduled Outgoing Call

A scheduled outgoing call is immediately initiated from the To-Do List in ACT! If you click on it, the contact is dialed, the activity is de-activated, and a record is created. If you do not reach the contact, the activity at hand is deferred.

Unscheduled Outgoing Call

An unscheduled outgoing call is initiated immediately from a contact, a website or an email. A record is generated. If you do not reach the contact, a new activity is created.

General

Sticky Windows

Every Window / Popup will remain at the place you put it with drag and drop

Select Aktiv Users

You can choose if you want to see other Users Call-Activitys and followup these

Add Exact Duration of a Call

As ACT! is no more storing the exact time of a call, you can add the exact duration in the subject of your history (like in ACT!6)

Support of VoIP Devices

as ACT!Tapi.NET is supporting every device using Microsoft Tapi you can also use VoIP Devices i.e.

VoIP Software Phone