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Publisher's description of IT Service Management Toolkit Single User, CD-ROM
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IT Service Management (ITSM) Toolkit
This
comprehensive IT Service Management toolkit provides a baseline set of
proven, tactical deliverables for IT professionals. The toolkit includes
essential support materials, templates and guidance to initiate, accelerate and
fine tune an ITIL focused organization.
t
Service
Level Agreement (SLA) template
t
Operational
Level Agreement (OLA) template
t
IT Service
Catalog template
t
IT Service
Narrative template
t
ITSM Service
Delivery & Support Process overviews
t
Integrated
Service Management Framework
t
ITIL Process
Charter template
t
Process
Maturity Advanced Self Assessment workbook
t
Roles &
Responsibilities (ARCI) template
All templates
include specific examples and guidelines for accelerated deployment.
Specific guidance for implementation includes base-level service and
pricing examples for IT products, process roles and responsibilities
within an IT organization, IT process goals and objectives, process
improvement milestones, customer and service provider requirements, IT
service measurement examples, benefit and risk considerations and more.
Platforms supported:
Windows 3.1x, Windows 95, Other systems, Windows NT, Windows 2000, Windows XP, Windows 98, Windows ME, Windows Server 2003, XP Tablet PC, Windows XP x64
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| $169.00 |
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| Downloads: |
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Last update: |
Feb 20, 2008 |
| Size: |
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Operating System: |
Windows All |
| Price: |
$169.00 |
License: |
Shareware |
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