Actual Live

Website Live Support Software. Supported Proactive-chat, real-time monitor, SSL. Actual Live is a fully integrated e-business solution. Actual Live helps you to easy provide Live Support Service or your online visitors. You can also monitor each visitor coming from Search Engine, Referral Site or directly which can be improve your e-marketing campaign analysis. Moreover, you can increase the conversion rate by proactive chatting with your online visitors.

Free Trial Account:
Username: admin01
Password: admin01
Website ID: ACT84070190

Here are some key features o "Actual Live":

·  New Visitor Alert
You'll get the alert when the new visitor is come to your website.

·  Real Time Monitor Visitor Footprint
Real time monitor each visitor's browsing footprint. You can know the visitor's needs from this monitor.

·  Trace Referral Site
Trace each visitor is coming from the referral site, search keywords and search engine.

·  Online Visitor List
Real time get the traffic status. List all the visitors who are browsing your webpage.

·  Push Invitation
Push the invitation box on the visitor's browser. It can make you direct contact your potential customers.

·  Live Chat Window
The Live Chat Window supported English, Traditional Chinese, Simplified Chinese and Japanese.
The language o chat window is auto-changed by visitor's default language.

·  O line Message Box
When you are logged out o program, the chat window will be redirect to the O line Message Box.
After you login again, you'll receive the alert o new o line message.

·  Canned Response List
You can pre-input the default answer in the Canned Response List. Then you can fast answer your visitor enquiries.

·  Multi-Department
Supported Multi-Department. Visitor can be choose the department from their needs.

·  Operator Permission Setting
You can Add/Edit/Del the operator login name and password. And you can setup the permission o each operator.

·  Internal Chat
You can chat with other operators in the same Website ID. To improve the communication between each other operators.

·  Rename Visitor
You can rename the visitor to identify the old customer.

·  Visitor Detail Information
You can know each visitor's details included IP address, location and the computer setting.

·  Banner o Chat Window
You can customize the banner o Chat Window to show your company logo or promotion campaign.

·  Define the category o visitor
Define the category o visitor to classify the different visitor quality.

·  Message History
You can check the message history and get the report o the chat statistic.

·  Customize Button
You can design the Live Support Button to meet your website design. The floating icon can be design to Multi-language included English, Traditional Chinese, Simplified Chinese and Japanese.
The language o button is auto-changed by visitor's computer language.


Requirements:

·  Intel Pentium III 700 or above

·  512MB RAM or above

·  200MB or above Hard Disk Space

·  CD-ROM


Limitations:

·  Need Login name and Password